|Baptist Regional Medical Center,
a client of MSQPC, received the highest level of
Quality awarded in the state of Kentucky, "Governor's Gold Quality Award."
Baptist Regional Medical Center is the first healthcare facility to receive this award in
This award is only awarded to those who strive for excellence and who
implement "world-class" quality standards throughout their organization.
Created by Governor Paul Patton in 1997, the awards were designed to encourage
businesses to improve their competitive advantage through enhanced productivity, customer
satisfaction and employee focus while reaching higher financial and business performance
goals. This program was modeled after the Malcolm Baldrige National Quality Award, which
is a nationwide program established in 1987 to recognize similar efforts in the business
The awards are designed to recognize businesses that have best integrated these
* Promoting awareness of productivity and quality
* Encouraging continuous improvement
* Acting as benchmarks for quality while sharing best practices with other
* Developing a culture of excellence that will attract new businesses to the state
MSQPC Products and Services used by Baptist Regional
MSQPC's Process Activated Training System®
(PATS) is a behavioral-based teaching and learning process used to create an environment
of continuous learning and cycle-time reduction in delivering better customer service.
PATS is an effective learning intervention for organizations to develop a formal
on-the-job training system that empowers employees as Subject Matter Experts (SME's) who
know best what it takes to do their jobs correctly the first time. Employees "Best
Practices" are documented and transformed into training scripts.
MSQPC offers detailed assessments of
organizations against the seven Baldrige categories. The assessments results provide
valuable insight to an organization's strengths and areas for improvement and are vital
elements of an organization's strategic planning process.